TERMS AND CONDITIONS
Last updated: 18.07.26
A “consumer” is a natural person entering into a legal transaction for purposes predominantly outside that person’s trade, business or profession.
2. Products and Product Information
The essential characteristics of the products are stated on the relevant product page.
Product images are illustrative. Minor variations in colour, packaging or appearance may occur due to screen settings or production, provided these do not materially change the agreed characteristics.
Our products are not a substitute for medical diagnosis or treatment. Customers with injuries, persistent symptoms or medical concerns should seek advice from an appropriately qualified healthcare professional.
3. Formation of the Contract
Product listings constitute an invitation to submit an order and not a legally binding offer.
By clicking the final order button labelled with an unambiguous payment obligation, you submit a binding offer to purchase the products in the shopping cart.
Before submitting the order, you can review and correct your information using the checkout controls.
We may accept your offer by:
• sending an express order confirmation;
• dispatching the goods;
• requesting or receiving payment where this indicates acceptance; or
• otherwise expressly confirming acceptance.
An automated acknowledgement of receipt does not constitute acceptance unless it expressly states otherwise.
4. Contract Language and Storage
The contract language is English.
We store the order information in accordance with legal requirements. You will receive the relevant order details and these Terms and Conditions by email or another durable medium.
Please save or print the documents for your records.
5. Prices and Shipping Costs
All prices are stated in [EUR] and include statutory VAT where applicable.
Shipping costs are displayed before the order is submitted.
For deliveries outside the European Union, customs duties, import taxes or handling charges may be imposed by local authorities. Unless expressly stated otherwise, these charges are borne by the customer.
6. Payment
Available payment methods are displayed during checkout and may include:
• Visa;
• Mastercard;
• PayPal;
• Apple Pay;
• Klarna;
• [OTHER PAYMENT METHODS].
Payment is due in accordance with the terms displayed for the selected payment method.
Payment providers may carry out identity, credit or fraud-prevention checks under their own terms and privacy notices.
7. Delivery
We deliver to the countries listed during checkout.
Estimated delivery times are displayed on the product page or during checkout. Delivery estimates are not guaranteed fixed dates unless expressly agreed as binding.
If an item is unavailable after an order has been placed, we will inform you without undue delay and refund any payment for the unavailable item.
Customers must provide a complete and accurate delivery address. Additional costs caused by an incorrect address or an unjustified failure to accept delivery may be charged where legally permitted.
8. Bundles, Promotions and Free Gifts
Bundle contents, prices and savings are determined by the information displayed when the order is placed.
Promotions apply only during the stated period and while supplies last, unless otherwise stated.
Free gifts do not have a cash redemption value and are linked to the qualifying purchase.
If a qualifying order is fully withdrawn, free gifts supplied with that order must also be returned. If a customer retains a free gift after withdrawing from the qualifying purchase, we may take its value into account only to the extent permitted by law and where the applicable conditions were clearly communicated before purchase.
This provision does not restrict statutory consumer rights.
9. Digital Bonus Content
Where digital bonus content, such as a warm-up guide, is included, the customer receives a limited, non-exclusive and non-transferable right to use it for personal purposes.
The content may not be resold, distributed, published or commercially reproduced without permission.
Nothing in the digital content constitutes personalised medical advice.
Any early expiry of the statutory right of withdrawal for digital content requires the customer’s valid express consent and acknowledgement in accordance with applicable law.
10. Retention of Title
The goods remain our property until payment has been made in full.
12. Statutory Warranty Rights
Statutory rights relating to defects apply.
If goods are defective, consumers may be entitled to subsequent performance and, where the statutory requirements are met, price reduction, withdrawal from the contract or damages.
Any voluntary commercial guarantee applies in addition to statutory rights and does not restrict them.
13. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and where liability is mandatory by law.
For ordinary negligence, we are liable for breach of a material contractual obligation. In such cases, liability is limited to the foreseeable damage typical for the contract, except where unlimited liability is required by law.
A material contractual obligation is one whose performance is essential to proper performance of the contract and on whose compliance the customer may regularly rely.
The above limitations also apply to our legal representatives and agents.
14. Intellectual Property
Website content, product photographs, brand elements, guides, graphics and texts may be protected by intellectual-property law.
Use beyond what is legally permitted requires prior consent from the relevant rights holder.
16. Governing Law
German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law does not deprive them of mandatory protections provided by the law of the country in which they have their habitual residence.
17. Final Provisions
If an individual provision is invalid, the remaining provisions remain unaffected. The applicable statutory provisions take the place of the invalid provision.
